Returns & Exchanges

At 502 Bad Gateway, we understand that sometimes the fit isn't right, which is why we offer a seamless 30-day return policy for all unworn fashion items. Our goal is to ensure your wardrobe is error-free, providing full refunds or exchanges on products returned in their original condition.

Return Process

• 1.
  Initiate Request

  Visit our online portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Label

  Once approved, download and print the prepaid shipping label provided via email to ensure your package is tracked correctly.

• 3.
  Pack Items

  Securely place the items in their original packaging, ensuring all tags are attached and the packing slip is included inside.

• 4.
  Drop Off

  Take your package to the nearest authorized shipping location; your refund will be processed within 5-7 business days of receipt.